Shipping & Returns
Shipping: Domestic orders received by 3PM EST will be shipped with USPS within 24 BUSINESS Hours. Orders received after 3PM EST on Friday, and over the weekend will be shipped with USPS in the next 24 BUSINESS hours. Orders received during American National Holidays will be shipped with USPS the next 24 BUSINESS hours.
International orders will be shipped within 24 BUSINESS Hours. Orders received after 3PM EST on Friday, and over the weekend, will be shipped with USPS within 24 BUSINESS hours. Orders received during American National Holidays will be shipped with USPS within 24 BUSINESS Hours.
All orders are to be paid in full prior to shipment. The buyer is always responsible for all shipping costs. International paperwork, if needed, is included in the initial 2 kgs of your shipment. Since we are an international distributor of equine vitamins and supplements, we cannot guarantee entry of your product. We do insure for damage, but cannot be responsible for importation denials,delays or possible seizure. Although most of our products are nutritional supplements, they may not be recognized or approved by your governing bodies. So far we have not had any problems other than an occasional delay. We will provide all of the necessary paperwork to assist you whenever possible, but again, the buyer is ultimately responsible for their purchase and shipment, unless it’s damaged in transit.
We ship under very strict conditions to known high-risk fraud countries such as Egypt, Ghana, Indonesia, Lebanon, Macedonia, Morocco, Nigeria, Pakistan, Romania, Serbia and Montenegro, Ukraine, and Vietnam. Orders to these countries need approval from the Credit Card issuing bank first. We don’t refund if a package gets lost shipping to countries that have a score 5.0 or lower on the "The 2006 Transparency International Corruption Perceptions Index".
Returns: All sales are final. In the event that we ship you the wrong product or the product is damaged during shipping, we will credit you for the product(s) immediately to your satisfaction. In most cases we will credit your credit card or if you choose, we will reship the damaged product with a future order. Please be sure to check your final order upon ordering to prevent any mistakes. Again, we apologize for the stringent all sales are final, but unfortunately products cannot be returned and resold. As a customer, you would insist on a new product in every order and this insures you of such. We do not take a product back under any circumstances, but will credit for damaged or lost goods when necessary. We do not refund import denials, possible seizure or shipping cost. This site assumes no responsibility with respect to these procedures or any tariffs, duties, or other such restrictions & charges imposed and/or enforced by the destination country. If the order is refused, the customer is responsible for both duties incurred at the border of the respective country and shipment back to us.